General FAQs

If you have any questions, this is a good place to start. If you still have unanswered questions, please contact us.

Frequently Asked Questions – General

Q: Who is Preferred Homecare LifeCare Solutions?

A: Founded in 1996 in Phoenix, Arizona; Preferred Homecare is a full-service provider for your home healthcare needs. LifeCare Solutions is also a full-service provider of home healthcare and was acquired by Preferred Homecare in 2010. We are all one company providing the same great service even though we operate under different names in different states.

Q: What services/products are provided by Preferred Homecare | LifeCare Solutions?

A: We offer a wide range of clinical services and equipment such as; home medical equipment, respiratory therapy equipment, oxygen,, Pap, Negative Pressure Wound Therapy (NPWT), Complex Rehab Technology and Medical Supplies

Q: Are the services/products provided covered by my insurance?

A: We have a large network of payor contracts and accept Medicare in the majority of the markets we serve. Our Insurance Specialists are ready to help you understand your healthcare benefits quickly and conveniently, so you can access the products and services you need and make the best informed decision.

Q: Are you accredited?

A: Yes. Our company adheres to the highest standards of care and quality for patients in our care. As a company we have made a choice to go through voluntary national accreditation which ensures that we meet or exceed industry standards. All Preferred Homecare | LifeCare Solutions infusion locations are accredited by the Accreditation Commission for Health Care (ACHC)

Q: What do I need to do to receive equipment/service from Preferred Homecare | LifeCare Solutions?

A: We will need a qualifying prescription from your doctor and, in some cases, additional medical documentation and test results depending on the requirements of your insurance. Simply have your doctor send the prescription and additional documentation to us and we will take it from there.

Q: What is an Advance Directive?

A: Under federal law, all patients have the right to choose and refuse medical treatment. An advance directive, also known as living will, personal directive, or advance decision, is a set of written instructions that a person gives that specify what actions should be taken for their health, if they are no longer able to make decisions because of illness or incapacity.
Advance directives, written statements created by patients, can help healthcare providers and family members understand what a patient truly wants when they cannot communicate those wishes.

Q: What are the different types of Advance Directives?

A: An Advance Directive is commonly documented in a Health Care Power of Attorney, a Living Will, or a Mental Health Power of Attorney.

A Healthcare Power of Attorney is a written statement in which you name another person, called an agent, to make healthcare decisions for you in the event you are unable to make these decisions.

A living will is a written statement describing the kind of healthcare that you want, or don’t want, if you can no longer make your own healthcare decisions. It can either provide guidance or give specific instructions about your wishes.

A Mental Healthcare Power of Attorney is a written statement in which you name another person to make mental health decisions for you should a psychiatrist or psychologist determine that you are unable to make these decisions.

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