FAQs
Medical Supplies FAQs
Q: How often can I re-order my supplies?
Once every 30 days
Q: How often do I need a new Rx?
Make sure your doctor indicates refills on a prescription. With adequate refills, most prescriptions can last up to a year. Medical records could be required every 6-12 months for continued coverage. Wound care supply orders can be valid up to 3 months with adequate refills.
Q: Can I pick up my supplies?
Supplies are stocked in our offsite warehouses and are not available for pick up at our branches.
Q: When will I receive my supplies?
Supplies are shipped directly to your home from our closest warehouse. Packages can arrive as soon as 2-3 business days, via FedEx or OnTrac. Insurance qualification/authorization guidelines must be met prior to shipment, which could cause a delay in your order.
Q: How do I reorder my supplies?
You can call to place your reorder at 800-636-2123. Ask your representative if you qualify for automatic shipments.
Q: Is there a catalog of all the equipment and supplies Preferred Homecare offers?
Unfortunately, due to the wide variety of equipment Preferred Homecare offers, we do not have a catalog at this time.If you need to inquire about a specific supply, please call the main phone number and a representative will be able to advise if Preferred Homecare|Lifecare Solutions can provide it.
Q: Does Preferred Homecare privately sell equipment and/or supplies as a retail item?
Preferred Homecare offers equipment and/or supplies as a self-pay purchase.
Q: Can a nurse from a Home Health Agency privately purchase supplies for their patient?
A: As long as the Home Health Agency has signed the Letter of Agreement, and is willing to pay the sale price of each item as listed in the agreement.
