Pharmacy Patient FAQ
Pharmacy Patient FAQs
- How can I get more medication?
- How do I fill new prescriptions?
- How do I get more medication if there is a disaster/emergency?
- How do I check on the status of my prescription?
- How do I report concerns or errors?
- How do I handle adverse reactions?
- How do I dispose of unused medication?
- How do we handle medication recalls?
- How do I obtain medications not available at our pharmacy?
- How do I transfer a prescription to another pharmacy?
- What intravenous solutions and injectables do you provide?
Q: How can I get more medication?
Our Pharmacy team will contact you a few days before your medication runs out to set up a new delivery. Please be sure we have a good contact number for you. You may also call your Pharmacy team during normal business hours at the number on the front of your Preferred Homecare folder you received with your first delivery. After 5 pm, please call the local branch main pharmacy number to be connected to the answering service. A triage nurse or pharmacist will be paged to contact you. If you choose to leave a message, make sure you leave your name spelled out and a good call back number. If you are a caregiver, please be sure to include the patient’s last name as well. Lastly, you may call the local branch Preferred Homecare Pharmacy number located on your admission folder, medication prescription label, or delivery ticket and follow the prompts to the appropriate person.
Q: How do I fill new prescriptions?
Preferred Homecare is not an open-door Pharmacy like retail pharmacies, we do not have a counter to drop off new prescriptions. Please have your doctor/provider fax new prescriptions to the local branch pharmacy.
Q: How do I get more medication if there is a disaster/emergency?
If you have an emergency, please contact Preferred Homecare with new contact information (phone and address). If there is a local emergency impacting Preferred Homecare, we will utilize other branches to insure an uninterrupted supply of your medication.
Q: How do I check on the status of my prescription?
You may call your Pharmacy team at the number on the front of your Preferred Homecare folder that you received with your first delivery. After 5 pm, please call the main pharmacy number to be connected to the answering service. A triage nurse or pharmacist will be paged to contact you. If you choose to leave a message, please make sure you leave your name spelled out and a good call back number. If you are a caregiver, please be sure to include the patient’s name as well. Lastly you may call the general Pharmacy number and follow the prompts to the appropriate need. the prompts which will send you to the answering service. The answering service will reach out to a Triage Nurse and/or Pharmacist to help you.
Q: How do I report concerns or errors?
You can always reach out to your Pharmacy Team or the Triage Nurse after hours. If you feel the concern or error is of significant nature, you always have the right and option to call the Pharmacy Manager, Nurse Manager or Branch General Manager. A supervisor or manager for the area of issue will respond to you personally to discuss your concern.
Q: How do I handle adverse reactions?
Some adverse reactions you may have are expected and some are not. You may have been taught how to administer your injections at your physician’s office or Preferred Homecare may be sending out a nurse to visit you in the home to review with you what to expect while on therapy. You will also have an opportunity to discuss possible reactions with a Pharmacist when you are called for your first delivery and every delivery thereafter. You may also call your Pharmacy Team on the front of your Preferred Homecare folder during normal business hours Monday through Friday. If calling after hours, follow the prompts to be transferred to the answering service who will forward your message to the triage nurse and/or pharmacist on call. If your reaction is of a critical nature, you should call 911.
Q: How do I dispose of unused medication?
It is against the law for Pharmacies to take back unused medications. Please contact your city to find out their recommendations. Many cities have certain places to bring medications for disposal. Throughout the year, Pharmacy chains, cities or fire/police departments may have an annual day to turn in unused medications.
Q: How do we handle medication recalls?
Upon notification of a product recall, Preferred Homecare will reach out to each patient that received the product in question and make necessary arrangements to pick up any product remaining in the home as well as replacing the recalled product. This replacement will be at no charge to the patient. patients. If the recall is at the patient level, we would run a report to see who may have received the recalled product and reach out to those patients.
Q: How do I obtain medications not available at our pharmacy?
Preferred Homecare does not provide oral medications. We have Subcutaneous, Intramuscular and Infusion medications. What we can supply to a patient is based on physicians’ orders, insurance and manufacturer availability. Some patients may have to order their medications from other mail order Pharmacies. Have your doctor/provider fax in the prescription to our local Preferred Homecare pharmacy and our Patient Care Representatives will call you to review your information, and inform you what your next step should be.
Q: How do I transfer a prescription to another pharmacy?
If the need arises to transfer your prescription to another provider, Preferred Homecare will fax all your needed documents. Provide your Pharmacy Team with the Fax number and a contact name/phone number of the new company. Let your team know what medications you want transferred.
Q: What intravenous solutions and injectables do you provide?
Preferred Homecare provides many different types of intravenous products as well as specialty injectables. Some of the more common therapies we provide to our patients are Antibiotics, Total Parenteral Nutrition, IVIG, Hydration and other medications. Please call your local Preferred Homecare Pharmacy for a complete list and discussion regarding your therapy needs.
